World Wear House of Leather is committed to delivering excellent
customer service. This customer care policy sets out what this commitment means
in practice, what our customers can expect from us and what we expect from our
World Wear provide a wide range of Leather Apparel across many
different locations to different people and it is important that everyone
receives the same high quality response.
Our promise to you
We are committed to promoting access to our services and offering
choice wherever possible in the services we provide and the way we deliver
them. Staff are responsible for providing an efficient, caring and professional
We will ensure that you are dealt with:
In a courteous, helpful manner.
We will always:
be open and honest and explain our decisions
ensure that staff take responsibility for resolving or dealing
with your query
Give as much information as possible to help you make informed
We would like you to:
give us the information we need to help you
treat all our staff fairly and with respect
Give us your views and suggestions to help us to improve our
Tell us if you know of any other customers who need our help or
feel they have not been treated fairly.
Establish customer needs and perception of products and
Customize our products and services to ensure they are designed,
produced and delivered to meet our customer requirements quickly and
Provide customers with effective and innovative solutions to
Facilitate a teamwork approach with all involved parties to
ensure client expectations are realized.